To create simple Human Tasks we use web forms in Process Cloud Service (PCS). Within the Delivery Process of the Jarvis Pizzeria, we are going to implement the HT for ‘Try Contacting the Customer’. This human task should become available after we have checked that the Customer is not a member and we do not know his email address.
Try contacting the non-regular / member from Jarvis Pizzeria, in the swimlane of the CallCenter.
We will take the Design First approach, meaning we will design the form and know what data objects we need afterwards, instead of looking at the data we need for the Human Task first. Continue reading